Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new casino for us to look at? This page explains how to reach the Non Gamstop Casinos team and what we can help with.

How to reach us

The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though busier periods can mean a slightly longer wait. Please include as much detail as you can — for example, which casino or page you're referring to — so we can look into it properly.

What we can help with

We cover a specific corner of the online gambling market: gambling sites not on GamStop, the payment methods they accept, the bonuses they run, and how they compare against each other and against GamStop-registered, UKGC-licensed operators. Common reasons readers get in touch include:

• Reporting outdated or inaccurate information on a casino review
• Suggesting a new non-GamStop casino for our team to research and rank
• Asking how our ratings and rankings are put together
• Questions about how bonuses, wagering terms or payment methods work at the casinos we cover
• General feedback on the site or a specific page

If your question relates to a specific brand featured on this site — such as Betmica, Kikibet or Betninja — please note we're an independent comparison resource. We don't manage player accounts, process withdrawals or handle disputes directly with any operator. For account-specific issues, deposits, or withdrawal queries, you'll need to contact the casino's own support team directly.

Before you write in

A few of the questions we get most often are already answered elsewhere on the site, so you may find a faster answer there:

• For a full breakdown of how we test and rank operators, see our guide to non-GamStop casinos, which covers payment methods, game selection and how bonuses stack up across brands
• If you've self-excluded and want to understand what that means for your gambling more broadly, our responsible gambling page has practical guidance and support options
• For details on who runs this site, our editorial approach and how we're funded, visit our About Us page
• Questions about site usage, disclaimers or how our content should be read sit in our Terms and Conditions

Feedback that shapes our reviews

This site is only useful if the information on it holds up. If you've come across a casino not on GamStop that we haven't covered, found a payment method listed incorrectly, or noticed a bonus offer has changed, tell us. Reader feedback is one of the ways we keep write-ups current, alongside our own periodic checks of each operator's terms and conditions.

We're not able to offer personal betting advice, guarantee outcomes, or mediate financial disputes between a player and an operator. What we can do is keep the comparison information on this site as accurate and clearly explained as possible — and your messages help with exactly that.

A reminder on age and eligibility

Non Gamstop Casinos is intended for adults aged 18 and over. If you're contacting us on behalf of someone who has self-excluded or is concerned about their gambling, our responsible gambling page has resources worth reading alongside this one.